Privacy Policy for Terapia
Date Issued: 1 January 2025
At Terapiaeg.com, we are committed to protecting the privacy of our visitors and service users. This Privacy Policy outlines our practices for collecting, using, disclosing, and protecting your personal information when you visit our website and use our services in Egypt. Your use of our website and services signifies your agreement to the terms and conditions described herein.
We collect various types of information with the aim of continuously providing and improving our services. This information includes personal data that you provide directly to us, such as your name, email address, phone number, and shipping and billing addresses when you create an account or place an order. We also collect your payment details when you make a purchase (please note that we do not store full credit card information on our servers; it is processed by secure payment gateways). Additionally, if you contact us, we may collect your name, contact information, and communication history. Furthermore, we automatically collect information while you browse the site, such as your device's Internet Protocol (IP) address, browser type, pages you have visited, and the time you spent on the site. We also use cookies and similar tracking technologies to collect this data and enhance your experience; you can always set your browser to reject cookies, but this may affect certain functionalities on the site.
We use the information we collect for several primary purposes. The first goal is to provide our services by processing your orders and delivering the products and services you've requested. We also use this information to enhance your experience on the website, customizing it to match your interests. Your data also helps us communicate with you regarding your orders, send customer service notifications, and deliver promotional offers and newsletters if you've subscribed. Additionally, the information is used for maintaining and supporting our website, troubleshooting issues, and providing necessary technical support. We analyze this data for research and analytical purposes to understand how our services are used and to improve our products. Finally, we use your information for security purposes, to detect and prevent fraud, protect our website and users, and ensure compliance with applicable legal requirements in Egypt.
We may share your information with external parties only when necessary and for the purposes mentioned. This includes third-party service providers such as payment processing companies, shipping companies, and data analytics providers, all of whom are committed to maintaining the confidentiality of your information. We may also be obliged to disclose your information for legal compliance and law enforcement purposes, if required by law or in response to a valid legal request from government authorities. Furthermore, we may share it to protect our rights and property, as well as the safety of our users or the public. Any other sharing of information will only occur with your explicit consent.
We take robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using encryption (SSL), implementing strict access controls, and training employees on best data security practices. However, it's important to remember that no method of transmission over the Internet or electronic storage is 100% secure, and therefore, we cannot guarantee its absolute security.
Regarding your personal data, you have specific rights. You have the right to access the information we hold about you, request the correction of any inaccurate data, ask for the deletion of your personal information (subject to any legal obligations we may have), object to the processing of your data, and withdraw consent if processing is based on it. To exercise any of these rights, please contact us using the contact information provided below.
Our website may contain links to third-party websites or services that we do not control. We strongly advise you to review the privacy policies of those sites, as we are not responsible for their content or privacy practices. Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from them. If you become aware that a child has provided us with personal information, please contact us so we can take the necessary actions.
We may update this Privacy Policy from time to time. We'll inform you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We recommend you review this policy periodically.
If you have any questions about this Privacy Policy, you can contact us via email at info@terapiaeg.com or by phone at 00201000930730.